Хбокс 360 служба поддержки номер телефона

CRYSIS выходит в октбяре на Xbox 360, вы рады?

Часы работы центра технической поддержки:

С понедельника по пятницу, 10:00 – 18:00 по московскому времени.

• Phone

|

• Online

|

• Support Forum

|

• Q&A

Things You Should Know

• You can call Xbox Live at 1-800-469-9269, but it will only play a prerecorded message. You cannot reach anyone via phone.
• Fill out the online contact page to access your options.
• Depending on your answers to the questions on the contact page, you’ll be given options to chat on the web, use a virtual assistant, or schedule a phone call.
• The scheduled phone call is the only way to reach an IRL person on the phone. You can always post on the Xbox support forum, though!

1. 

   1

   Call Xbox support at 1-800-469-9269 for a quick breakdown. Unfortunately, Xbox does not have a phone number you can call to get a hold of a person. What you’ll get when you call is an automated 20-second speech about going online to get help.^[1]
   

   • Just a heads up, there’s a super loud Xbox startup sound that plays at the beginning of the call. It’s pretty jarring if you’re wearing headphones and the volume is up.
   • Unfortunately, the “tap 0 over and over again” trick to get a person on the phone won’t work here.

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1. 

   1

   Go to the online contact page. Xbox Live sort of bundles their customer service phone help, web chat, and automated chat together into one online web form. Visit the contact page from your computer or phone to get started.^[2]
   

   • Just a heads up, this is probably going to be easier from a browser.
   • Take a deep breath. We know this is a bizarre way for a company to operate a customer service department, but alas, this is how they’ve chosen to do it.

2. 

   2

   Click “contact us” to pull up the fillable help form. Trust us, we know. it’s super annoying there’s no way to skip this part.

   • You can speed this process up by signing into your Microsoft account first. However, you should only do this if you’re 100% positive your Microsoft account ID matches the account you used to setup your Xbox Live account.

3. 

   3

   Select the options that most closely describe your issue. Again, we know it’s a pain that you have to sift through these options (why can’t you just write a short message?) but you don’t have much of a choice. Read through the categories in the drop-down menu to select the type of issue you’re having. Then, select the closest sub-issue that describes your problem. Finally, type in a few words about your specific problem and click on whatever pre-written menu option is most accurate.

   • You can’t hit “next” without choosing a pre-written menu option, so if you’re confused why you can’t proceed, this might be why.
   • Depending on the specific issue, another 1-2 clarifying questions may pop up on the screen.

4. 

   4

   Hit “next” and pick your preferred solution to the problem. You’ll now be presented with 4 potential options. Click on the type of help that you prefer. Every option should solve your problem, so just go with your personal preference here.

   • Automated Solution: The top option will typically be automated. You’ll be redirected to the Microsoft virtual assistant to get troubleshooting help from a robot.
   • Web Chat: This will pull up an online chat window where you can talk to a customer service rep.
   • Forum Post: This options is probably the slowest, but there will usually be a link to post a question in the community forums.
   • Scheduled Phone Call: This is what you want if you want phone help. You’ll need to sign into your Microsoft account, then provide a phone number. They’ll call you when a relevant team member is free (it shouldn’t take more than a few minutes to get a call).

5. 

   5

   Try again if you aren’t given any contact options. This is where the Xbox team can really get on your nerves—some of the options on the dropdown menus will eventually lead to solutions that don’t work for your problem, or solutions that you can’t possibly do. If this happens, simply try again using different menu selections until you get to a screen where you’re given actionable options to talk to someone who exists.

   • For example, if you enter info about not being able to see games when you open them, you’ll only be given the option to link to a customer service rep via screensharing, which may not be possible given your setup.

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1. 

   1

   Visit the Xbox support forum for community help. If the Xbox Live customer service team doesn’t help you solve your problem, you may be best off turning to veteran Xbox users for help.

   • This may not be the fastest option, but if you’ve got an extremely unique problem, this is probably the best way to go.
   • There is also an unofficial Xbox peer support page on reddit if you don’t end up getting the help you need on the official forum.

2. 

   2

   Select the category and topic at the top to search posted content. It’s very unlikely that you’re the first person in history to have the problem you’re having, and the info you need may already be online. Choose the category and topic from the dropdown menus next to the “Xbox” header. Then, scroll through all of the common questions to see if your issue has been addressed.

3. 

   3

   Post a new question by clicking “ask a new question.” You’ll be redirected to sign into your Xbox account. Then, fill out the forum post and submit your question! The forum is pretty active, so it shouldn’t take too long to get help.

Advertisement

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Thanks for submitting a tip for review!

Did this summary help you?

• Phone

|

• Online

|

• Support Forum

|

• Q&A

Things You Should Know

• You can call Xbox Live at 1-800-469-9269, but it will only play a prerecorded message. You cannot reach anyone via phone.
• Fill out the online contact page to access your options.
• Depending on your answers to the questions on the contact page, you’ll be given options to chat on the web, use a virtual assistant, or schedule a phone call.
• The scheduled phone call is the only way to reach an IRL person on the phone. You can always post on the Xbox support forum, though!

1. 

   1

   Call Xbox support at 1-800-469-9269 for a quick breakdown. Unfortunately, Xbox does not have a phone number you can call to get a hold of a person. What you’ll get when you call is an automated 20-second speech about going online to get help.^[1]
   

   • Just a heads up, there’s a super loud Xbox startup sound that plays at the beginning of the call. It’s pretty jarring if you’re wearing headphones and the volume is up.
   • Unfortunately, the “tap 0 over and over again” trick to get a person on the phone won’t work here.

Advertisement

1. 

   1

   Go to the online contact page. Xbox Live sort of bundles their customer service phone help, web chat, and automated chat together into one online web form. Visit the contact page from your computer or phone to get started.^[2]
   

   • Just a heads up, this is probably going to be easier from a browser.
   • Take a deep breath. We know this is a bizarre way for a company to operate a customer service department, but alas, this is how they’ve chosen to do it.

2. 

   2

   Click “contact us” to pull up the fillable help form. Trust us, we know. it’s super annoying there’s no way to skip this part.

   • You can speed this process up by signing into your Microsoft account first. However, you should only do this if you’re 100% positive your Microsoft account ID matches the account you used to setup your Xbox Live account.

3. 

   3

   Select the options that most closely describe your issue. Again, we know it’s a pain that you have to sift through these options (why can’t you just write a short message?) but you don’t have much of a choice. Read through the categories in the drop-down menu to select the type of issue you’re having. Then, select the closest sub-issue that describes your problem. Finally, type in a few words about your specific problem and click on whatever pre-written menu option is most accurate.

   • You can’t hit “next” without choosing a pre-written menu option, so if you’re confused why you can’t proceed, this might be why.
   • Depending on the specific issue, another 1-2 clarifying questions may pop up on the screen.

4. 

   4

   Hit “next” and pick your preferred solution to the problem. You’ll now be presented with 4 potential options. Click on the type of help that you prefer. Every option should solve your problem, so just go with your personal preference here.

   • Automated Solution: The top option will typically be automated. You’ll be redirected to the Microsoft virtual assistant to get troubleshooting help from a robot.
   • Web Chat: This will pull up an online chat window where you can talk to a customer service rep.
   • Forum Post: This options is probably the slowest, but there will usually be a link to post a question in the community forums.
   • Scheduled Phone Call: This is what you want if you want phone help. You’ll need to sign into your Microsoft account, then provide a phone number. They’ll call you when a relevant team member is free (it shouldn’t take more than a few minutes to get a call).

5. 

   5

   Try again if you aren’t given any contact options. This is where the Xbox team can really get on your nerves—some of the options on the dropdown menus will eventually lead to solutions that don’t work for your problem, or solutions that you can’t possibly do. If this happens, simply try again using different menu selections until you get to a screen where you’re given actionable options to talk to someone who exists.

   • For example, if you enter info about not being able to see games when you open them, you’ll only be given the option to link to a customer service rep via screensharing, which may not be possible given your setup.

Advertisement

1. 

   1

   Visit the Xbox support forum for community help. If the Xbox Live customer service team doesn’t help you solve your problem, you may be best off turning to veteran Xbox users for help.

   • This may not be the fastest option, but if you’ve got an extremely unique problem, this is probably the best way to go.
   • There is also an unofficial Xbox peer support page on reddit if you don’t end up getting the help you need on the official forum.

2. 

   2

   Select the category and topic at the top to search posted content. It’s very unlikely that you’re the first person in history to have the problem you’re having, and the info you need may already be online. Choose the category and topic from the dropdown menus next to the “Xbox” header. Then, scroll through all of the common questions to see if your issue has been addressed.

3. 

   3

   Post a new question by clicking “ask a new question.” You’ll be redirected to sign into your Xbox account. Then, fill out the forum post and submit your question! The forum is pretty active, so it shouldn’t take too long to get help.

Advertisement

Advertisement

Thanks for submitting a tip for review!

Did this summary help you?

1. 

   1

2. 

   2

   Выберите категорию, которая лучше всего подходит под вашу конкретную ситуацию или проблему по поводу Xbox Live. Вам предложат четыре варианта: “Xbox 360,” “Моя учетная запись”, “Xbox на других устройствах” и “Выставление счетов”. Например, если вам нужно аннулировать подписку, то необходимо выбрать “Моя учетная запись”.^[1]
   

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   Выберите категорию “Xbox Live”.

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   Перейдите в раздел, который наилучшим образом описывает вашу проблему в Xbox Live. Например, если у вас проблема в работе сети в Xbox Live, выберите “Сетевые подключения.” Страница обновится и вам предложат на выбор несколько вариантов метода связи.

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   5

   Выберите метод связи, который вы предпочитаете использовать для консультации с представителем службы поддержки Xbox Live. Стандартные методы связи включают в себя чат, форумы по поддержке, официальная поддержка через Twitter и звонок по телефону.

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   Следуйте появляющимся подсказкам, чтобы связаться с представителем службы поддержки Xbox Live. Например, если вы выберите чат, то вам потребуется войти в систему под своим логином и паролем, в то время как при выборе контакта через Twitter, вы будете перенаправлены на официальный аккаунт службы поддержки Xbox в Twitter.

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   Выберите раздел “Xbox Support Forum.”

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   3

   Выберите наиболее подходящий под вашу проблему подраздел. Здесь вы можете нужный вам пункт: “Networking Hardware Information”, “TV Hardware Information”, “Xbox 360 Support”, “Xbox on Mobile Devices Support” и “Xbox One Support”.

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   4

   Просмотрите список тем и выберите нужную вам ветку обсуждений. Например, если у вас проблемы с подключением консоли к Xbox Live, вам подойдёт тема “Подключение к Xbox Live”. Здесь вы найдете всю информацию по выявлению и устранению неисправностей.

   • Если подходящей темы по вашей проблеме не существует, то вы можете самостоятельно вынести вопрос на обсуждение на форуме, предварительно зарегистрировавшись в своём аккаунте. В скором времени вам должны ответить другие пользователи Xbox Live либо представители службы поддержки.

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   Позвоните в службу поддержки Xbox по телефону 1-800-469-9269. Контактный центр Xbox работает с понедельника по пятницу с девяти утра до пяти вечера по восточному времени (США).

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   Следуйте подсказкам контактного центра Xbox, вам придётся шесть раз подряд нажать цифру “0”.

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   Дождитесь ответа работника контактного центра Xbox. В большинстве случаев среднее время ожидания составляет 23 минуты. ^[2]
   .

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• Как утверждают пользователи, часто связывающиеся со службой поддержки Xbox Live, чат является самым быстрым способом. Чтобы воспользоваться данным вариантом связи, следуйте инструкции, указанной в методе 1.^[3]
  .
• Прежде чем связаться со службой поддержки Xbox Live попробуйте самостоятельно решить проблему, посетив форумы поддержки Xbox по адресу http://forums.xbox.com/xbox_forums/xbox_support/default.aspx. В большинстве случаев, вы сможете полностью разобраться сами без необходимости общения со службой поддержки.

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• На данный момент Twitter является единственной социальной сетью, с помощью которой можно связаться со службой поддержки Xbox. Несмотря на то, что у Xbox есть официальный аккаунт в Facebook, с его помощью вы не сможете ни пообщаться с представителями компании, ни даже просто отправить им сообщение.

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